Effective Date: June 2017
The protection and security of your personal data are important to Ascensia. This Privacy Statement tells you how we collect, use, share, and protect your personal data, and together with the website Terms and Conditions, applies to your use of our Website.
Our Website has been developed and is operated by Ascensia Diabetes Care UK Ltd, Ascensia House, Albert Road, Newbury, Berks RG14 1DL is the controller of your personal data and is the operator of this website. Ascensia Diabetes Care UK Ltd is a subsidiary of Ascensia Diabetes Care Holdings AG of Switzerland.
Please read this Privacy Statement to understand how Ascensia may process your personal data provided via our Website, including any health-related information for which we will ask for your explicit consent before its collection.
You are not required to provide any personal data as a condition of using our Website. However, Ascensia will process your personal data when you submit it in the following ways:
When you communicate with us via our Website or request a product or service, the types of information we may collect from you include: your name, gender, date of birth, address, language preference and details of your communication or request.
Where you request a product or service from us, complete an online registration or webform or contact us with an enquiry or request, you may choose to provide us with your health-related information in order for us to respond to your communication or request. This health-related information may include: your diabetes type, therapy, treatment, details of your blood glucose meter and other apparatus, your measurement frequency and your mobile device details if you use our Contour Diabetes App.
We will ask you for your explicit consent to the processing of your health-related information as described in this Privacy Statement, which you can withdraw at any time by contacting us at: firstname.lastname@example.org.
We process your personal data for the following purposes:
We may use and disclose to third party researchers statistical, aggregated, anonymised or de-identified/pseudonymised information for the purposes of:
We may contact you to tell you about products and services that we feel may be of interest to you or that are similar to those that you have already purchased or enquired about.
Unless you have chosen not to receive our marketing communications, you may be contacted by us, Ascensia Diabetes Care UK Ltd, a distributor of Ascensia products, or by one of our selected partners, in each case where you have consented to receive these communications.
You may opt out of receiving our marketing communications at any time by contacting us at email@example.com or by using the unsubscribe link in any of our communications.
We will continue to contact you for non-marketing related purposes where we need to issue a field corrective or safety notice, or to where we need to send certain information to you under a legal, regulatory, or ethical requirement.
Ascensia may share your information with:
We may also disclose your personal data where required to respond to authorized requests from government authorities or where required by law, including for national security. Where we are required by law, we may also disclose your personal data where it is necessary to enforce or apply our Website Terms and Conditions, this Privacy Statement or other agreements, to investigate or protect the rights, property or safety of Ascensia and our group companies, our products and services and our customers, distributors or business partners or to prevent or take action regarding illegal activities or fraud, situations involving potential threats to the safety of any person or as evidence in litigation. Your personal data may be subject to foreign laws and may be accessible by foreign governments, courts, law enforcement and regulatory agencies.
We have implemented appropriate safeguards to protect your personal data when it is transferred, including the execution of data transfer agreements with recipients of the information. For access to copies of these agreements please contact Ascensia Diabetes Care UK Ltd by email at firstname.lastname@example.org or by mail at Ascensia Diabetes Care UK Ltd, Ascensia House, Albert Road, Newbury, Berks RG14 1DL. We will process any request in line with any local laws and our policies and procedures.
BY SUBMITTING YOUR PERSONAL DATA TO ASCENSIA DIABETES CARE UK LTD, YOU EXPLICITLY CONSENT TO THIS TRANSFER, STORING AND PROCESSING OF YOUR PERSONAL DATA, INCLUDING HEALTH-RELATED INFORMATION.
Ascensia will store your information for as long as we have to by law, and where there is no legal requirement, we will only store it for as long as we need it as described in this Privacy Statement.
Ascensia implements appropriate administrative, technical and physical safeguards to protect the confidentiality, integrity and availability of your personal data. We will use strict procedures and security features, including cryptographic techniques, and take all steps reasonably necessary to ensure your personal data is processed securely and in accordance with this Privacy Statement.
Please note that the transmission of information via the internet is not completely secure. Although Ascensia will do its best to protect your personal data, we cannot guarantee the security of your information transmitted via our Website and any transmission is at your own risk.
We use the following cookies on our Website:
Some of these are persistent cookies that may be used if you log on to restricted areas of our Website to remember who you are. Others are session cookies that may be used for anonymous identification of a website visit for technical purposes only. Session cookies are stored only temporarily during the browsing sessions and are deleted once the browser is closed.
Google Analytics: We use Google Analytics cookies to collect information and compile reports about how visitors use our Website, and we use this information to help us improve our Website. Google Analytics mainly uses first-party cookies which are not shared across different websites that you visit. The information that the cookies collect is mostly anonymous and includes the number of visitors to the Website, where those visitors originate from and how many times they have visited the Website. Google has published information in relation to privacy and safeguarding data.
Google Analytics will collect your IP address, which is a unique code assigned to every computer and device connected to the Internet. IP addresses are usually assigned in geographic blocks and may allow website operators to identify the country, state and city in which the computer or device is based. We may collect either the full or a portion of an IP addresses to help us identify the location of our website visitors. Google Analytics will also collect demographic and interests information, including age and gender, where available in the cookie.
Google Analytics also uses third-party cookies (such as the DoubleClick cookie) on websites where Google Analytics Advertising Features are used, such as Remarketing or AdWords. Our use of Google Analytics' Remarketing feature allows targeted and relevant advertising to be delivered to you when you browse elsewhere on the internet. This feature can also work cross-device where you have a Google account and you have chosen to enable Google to associate your web browsing history with your account and to use information from your account to personalise advertising you see across the internet. When you’re signed-in to your Google account, Google will use your data together with the analytics data they obtain by the third-party cookies on our Website to serve better advertising on other websites you visit and based on your past browsing habits. In order to support this feature, Google will collect user’s Google-authenticated identifiers.
More information in relation to these advertising cookies can be found at http://www.google.com/intl/en/policies/technologies/ads/. You may opt-out of these features by visiting Google's Ads Settings.
You may refuse to accept cookies by altering the settings on your internet browser (for example Internet Explorer, Chrome and Firefox). Please note that if you choose not to permit cookies some areas of our Website may not function properly or be accessible.
In general by consulting the help menu item in your internet browser, instructions on how to disable or delete cookies is available. Most browsers are set-up to accept these cookies automatically. In addition, you can deactivate the storing of cookies or adjust your browser to inform you before the cookie is stored on your computer. You may also use self-regulation programs available in your jurisdiction to manage the way that companies other than Google advertise to you, such as the EU-based Your Online Choices.
Please note though, that if you delete your cookies:
We will not collect or use via our Website any personal data of anyone we know to be under 16 years old without the prior affirmative, verifiable consent of his or her parent/guardian. A parent/guardian has the right, upon request, to view the information provided by their child and/or to require that it be deleted. If we discover that a child has provided us with personal data online through our Website, we will take reasonable steps to delete this data. If you are a parent/guardian with any concerns regarding your child's personal data in connection with our Website, please contact Ascensia at email@example.com or by mail at Ascensia Diabetes Care UK Ltd, Ascensia House, Albert Road, Newbury, Berks, RG14 1DL.
You may have the right to request access to your personal data, to have it rectified or erased, to object to its processing or to have access to it restricted. You may also have the right to receive a copy of your personal data in a machine-readable format or to have your personal data sent to another entity. We may ask you for additional information to confirm your identity and for security purposes, before disclosing information requested to you.
To exercise any of your rights in connection with your personal data, please contact Ascensia by email at firstname.lastname@example.org or by mail to Data Protection Officer at Ascensia Diabetes Care, Ascensia House, Albert Road, Newbury RG14 1DL. We will process any request in line with any local laws and our policies and procedures.
Our Website may contain links to other third-party websites that are not governed by this Privacy Statement. Although we endeavour to link only to websites with high privacy standards, this Privacy Statement will no longer apply once you leave our Website.
Links to other websites are provided for information only and do not constitute endorsements of those other websites. Ascensia and/or its affiliated companies are not responsible for the content of links or third-party websites and do not make any representation regarding their content or accuracy. Your use of third-party websites is at your own risk.
Any changes we make to our Privacy Statement in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Statement.
Questions, comments and requests regarding this Privacy Statement are welcomed and should be addressed to the below. If you contact us, we will do our utmost to address any concerns you may have about our processing of your personal data.
UK Data Protection Officer
Ascensia Diabetes Care
Newbury RG14 1DL
Telephone: +44 () 1635 736 569
Corporate Data Protection Officer or Ascensia Diabetes Care Holdings AG Emmanuel Grand
Ascensia Diabetes Care Holdings AG
Peter Merian-Strasse 90, P.O. Box 4052