Customer Care

When you click a link on this site and go through to the Chemist4u shop, you are buying from Chemist4u, the trusted pharmacy partner of Ascensia Diabetes Care.

If you have questions about an order, please contact Chemist4 by phoning 01695 474433 or by completing their contact form

Reporting adverse events

Adverse events should be reported to Ascensia Diabetes Care (Tel: 0345 600 6030. Email: Reporting forms and information can also be found at

You may also wish to discuss any adverse events that you have experienced with your healthcare professional (e.g. Nurse or GP) or call NHS 24 (111).

If you want to report a quality complaint

Please report any quality complaint to Ascensia Diabetes Care (Phone: 0345 600 6030).